Chat with an associate to find a resolution.

Email an associate for an answer to your question.

Speak with a member of our team to resolve your inquiry.

Start a Return

Track Your Order

Sustainability + Materials

Rewards

A.S.98

<p>No problem! Simply click the box that says &#x201C;I forgot my password&#x201D; on the login page and you will receive a link by email to reset your password.</p>

Simply click the box that says “I forgot my password” on the login page and you will receive a link by email to reset your password.

I have an account, but forgot my password.

Frequently Asked Questions

How do I place an order?

Do you offer returns and exchanges?

Do you have a size chart?

Do I need an account to make a purchase?

Can I modify my order after it is placed?

How do preorders work?

What are your shipping fees?

Do you ship outside the US?

I would like to ask a different question.

What is your return policy?

I live near an A.S.98 retailer; can I return merchandise to a store?

When will my refund be processed?

Can I exchange my order for something else?

Oops, I missed my order and it was returned to sender. Now what?

Can I return my international order?

Return Information

When will my order arrive?

What are your international shipping fees?

Do you ship outside of the contiguous United States?

What are the customs, taxes, and other fees?

Do you ship to military addresses?

Shipping Information

What is the A.S.98 A-List rewards program?

Who can join?

How do I earn points?

How do I redeem my points?

Is there a limit to the number of points I can earn?

How is my A-List tier determined?

How does the Refer a Friend program work?

What happens if a friend I refer cancels or returns their order?

How do I get points for writing a review?

How do I get points for following on @as98usa on social media?

Where can I use my points?

Why did my account balance go down?

I completed an activity but I don’t see my points!

What do the 'approved', 'pending', and 'cancelled' point statuses mean?

Can I use my points during checkout?

When do my points expire?

How do I leave the program?

What happens if I leave and decide to join again?

Are A.S.98 A-List rewards points refundable?

Where can I report a problem or give feedback?

What should I do if my reward points are not showing up after a purchase?

How are rewards points redeemed at checkout and are there limitations?

Rewards Program Information

Weatherproofing Information

Styling Assistance

Do A.S.98 shoes offer built-in arch support?

Wear & Care Information

Nubuck Leather

Sueded Leather

Full-Grain Leather

Embrace Eco Initiative

Material Information

Product Knowledge & Care

How can I update my email address on the A. S.98 website?

Account Information

I have an account, but forgot my password.Updated 4 months ago